Questions we get asked

The first conversation is free. After that a build is fixed scope and fixed price, agreed before anyone starts. What moves the number is how tidy your starting point is and how much of the work still needs a person to check it. Maintenance is separate, and covers the same thing consultation does: someone watching for what changes.

About a week when we can shape something we have built before to fit your business. Longer when it is new, because that includes running it alongside your current way of working before anything switches over.

No. What we build connects the tools you already have rather than replacing them, and results arrive in the format your team already works in.

Most requests land in three shapes: dashboards and reporting, workflows that run themselves, and assistants that handle reading and sorting. Those are where the work usually falls, not a menu — if you can describe what you need, ask.

That is not what we build toward. In practice the work that goes away is the part nobody wanted: retyping, chasing, checking the same thing twice. Anything uncertain still comes to a person.

Everything runs on accounts registered in your name, not a shared platform. Where a step uses AI we tell you which service and exactly what it sees. We do not keep your files beyond what the work requires, and we will put that in writing.

No, and we will not imply otherwise. If your work requires formal certification we are not the right firm, and we will say so on the first call.

We build on widely used, open tools rather than anything only we understand, and document to the standard where another competent developer could pick it up. Everything is in your name, and nothing goes live before it is tested with alerts in place.

Yes, outright. There is no licence to buy and no ongoing fee owed to us to keep using it.

You do not have to keep it. But software depends on the other tools it connects to, and those change — an update, a renamed field, a new step in a process. When that happens, something can quietly stop working until someone notices. Maintenance means that is us, not you.

You could ask AI to draft or summarize something, but it guesses when it is unsure and nothing catches that. We build the checks around it — the rules, the alerts, and a person for anything uncertain. That is what you are paying for.

Sometimes not, and we will tell you. The rough threshold is whether one repetitive task takes more than a few hours a week. Below that the honest answer is usually to leave it alone.

Yes. Work is largely remote and we take clients across Canada.

That is what the first conversation is for. Most people arrive knowing something hurts without knowing which part is worth fixing.